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Return and exchange periods:
If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products.
Holiday return and exchange periods:
Buy your gifts and other items this holiday with the peace of mind of easy returns. Almost every purchase made throughout November and December can be returned through January 14, 2020. Purchases made between November 1 and December 31, 2019 have an extended return period through January 14, 2020, excluding cell phones, cellular tablets, cellular wearables, AppleCare monthly plans, and major appliances. All other terms and conditions of our Return & Exchange Promise apply.
Some items we sell have a restocking fee if returned by any customer.
How to return an item:
Return by mail via the carrier of your choice:
If you received a packing slip, place the return form portion of it in the box with your return. If you did not receive a packing slip, you may get a pre-populated return form by looking up your order. If you can't locate your order, print a blank return form and fill it out. Then, place the completed form in the box with your return. Put the return label on the package, add postage and mail it via the carrier of your choice.
How to return a major appliance:
We want you to be satisfied with your purchase from us. Before you accept delivery of your major appliance, please inspect it. If any issue exists, you may refuse delivery. Once you have accepted delivery, you have 15 days to contact us regarding defects, damage or other issues.
Refund method and timing:
With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item.
For returns by mail, once we receive your return, we will process it within 3–5 business days. Depending on your bank's processing time, it may take up to 7 days after we process the return to reflect on your account.
tems need to be returned in a like-new condition. Items that are damaged, unsanitary, dented or scratched may be denied a return.
Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.
If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.